Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment on stock items and within 2 days of project completion on custom or made-to-order products.  Products are shipped via USPS or UPS with tracking and drop-off without signature.  If you would like to request additional shipping options you may do so in the order notes portion of checkout.  If you prefer expedited delivery or delivery with required signature, additional costs may apply.  Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

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